Zimblers ("we", "our", or "us") operates the Zimblers platform available at zimblers.com and associated subdomains. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.

1. Information We Collect

Account information: When you create an account, we collect your name, email address, company name, and password hash.

Usage data: We collect information about how you use the platform — pages visited, features used, and interactions with the service.

Customer data: Data you enter into the platform (tickets, contacts, deals, employees, etc.) is stored on your behalf. You remain the data controller for this information.

Payment information: Payments are processed by Stripe. We do not store credit card numbers. We receive confirmation of payment status and your billing email.

2. How We Use Your Information

To provide, operate, and maintain the Zimblers platform
To process payments and manage your subscription
To send transactional emails (ticket notifications, CSAT requests, invitations)
To respond to support requests and communicate with you
To monitor and improve platform performance and security
To comply with legal obligations

We do not sell your personal information to third parties. We do not use your customer data to train AI models.

3. Data Sharing

We share your data only with service providers that help us operate the platform:

Supabase — database hosting and authentication
Vercel — application hosting
Stripe — payment processing
Resend — transactional email delivery
Anthropic — AI-powered features (reply suggestions, auto-routing)

Each provider is subject to data processing agreements and their own privacy policies.

4. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, we retain data for 90 days to allow account recovery, then delete it. You may request earlier deletion by contacting us.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security on all database tables, and regular security reviews. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Export your data in a machine-readable format
Object to processing of your data

To exercise any of these rights, contact us at hello@zimblers.com.

7. Cookies

We use essential session cookies to keep you logged in. We use analytics cookies only if you have not opted out. We do not use advertising or tracking cookies.

8. Children's Privacy

Zimblers is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a notice on our website. Continued use of the service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@zimblers.com.

This policy was last updated in June 2025. It is provided for informational purposes and does not constitute legal advice. We recommend consulting a qualified lawyer for your specific jurisdiction.